Q: What information do I need to report my AUTO insurance claim?
A: You can start the insurance claim process with as little or as much information as you have at hand. But what’s most important is to take that first step. Don’t delay. Even having the basics will suffice, including:

  • Date of the occurrence
  • Type of loss or damage
  • Location of the occurrence
  • Related injuries
  • Others involved
  • The damage to your vehicle
  • Whether authorities such as police, fire department or ambulance were notified

Your Insurance Claim Representative will work with you to identify all the information needed during the claim process.

Q: How long will it take to report my claim online?
A: As a Royce Williams Insurance Agency customer you should be able to report your claim online in about 10 to 15 minutes, depending upon the amount of information you have to report.


Q: What if the facts change or I don’t have all of the information needed to report an auto insurance claim?
A: Remember, you’re going to be in contact with your Insurance Claim Representative throughout the claim-handling process, so you’ll have plenty of opportunity to provide additional information. The important thing is to report your insurance claim as soon as possible even if you don’t have all the information. The sooner you report your insurance claim, the sooner we can start the claim process.

Q: Will my insurance claim be covered?
A: Each insurance coverage in your insurance policy provides different insurance protection, so the insurance coverages and limits you chose have a direct bearing on this question. If you’re registered with our Insurance Customer Care Center, you can familiarize yourself with the details of your Allstate insurance policy by viewing it online. Once you refresh your memory about what you purchased, you can read through insurance coverage explanations online, talk to an Insurance Claim Representative or contact my office with any questions.

When you’re in an auto accident, take comfort in knowing that reporting your insurance claim to Royce Williams Insurance Agency is simple and straightforward.

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