Customer Care

How Can We Help You Today?

Claims

Do you need to file a claim? If so we’ll guide you through the process and make your experience as smooth as possible. Call us at 615-356-4800 or call our 24 hour claims number at 1-800-386-6126.

Questions about filing your claim? Call us at 615-356-4800 or Click Here to Email Us

How To: Nashville Insurance Claims

Billing

Need to make a payment on your auto or home insurance? Call us at 615-356-4800 or call our 24 hour customer service number at 1-800-255-7828. Call us and we’ll help you enroll in our customer care center where you can pay or make policy changes on line.

Customer Care Center

How To: Make An Insurance Payment

Policy Changes

Need to add a car to your insurance? Drop a car from your insurance? Add a ring to your home insurance? Call us at 615-356-4800 or call our 24 hour customer service number at 1-800-255-7828. We’ll help enroll you with our customer care center where you can make changes on line.

Policy Review

As your life changes, you insurance needs change too. We’ll give you a comprehensive policy review and make sure you have the coverage to meet your needs at the best price.

Call us at 615-356-4800 or Click Here to Email Us

 

Insurance Is Protection For Your Future

“I love helping Nashville families stay protected.”

– Royce Williams

  • Throughout the years, whenever we've needed to change anything about our policy, Jan has been a fabulous help. She's friendly, thorough and responsive. I know for a fact that we would have changed companies if not for her incredible service.

    Shelley P & Graham V
  • Thanks for all your help in getting my car taken care of. you were on top off things when I needed it. Glad to have you on my team. Thanks again.

    Nina H
  • You and your staff have always been terrific and responsive and reliable with all of our issues, home and auto. Congratulations and thank you. Top flight service is a rare commodity. You should be very proud. Your prompt follow through and attention to detail has earned an excellent reputation among my family and staff.

    Brian E
  • Insurance Agent in Nashville Royce Williams is Excellent. I've been with Royce Williams Insurance Agency in Nashville for 15 years. He and his staff are excellent and their personal and professional service is what keeps me a happy customer.

    John A
  • Royce Williams Insurance in Nashville is Ready to Help. Royce William's Insurance Agency in Nashville is always there and ready to help. They keep me informed of changes I may need in my Nashville insurance policy.

    Karen B
  • Thank you, Mr. Williams, for the much needed information and showing that you care about your customers during this horrific week we have had in Nashville.  It was very much appreciated and reassuring to me, and I can only imagine how helpful it was to people that had to file a claim!

    Kimberly J
  • Royce Williams Insurance Agency is Helpful! The staff is very helpful. Anytime you have a question they are there for you.

    Veronica H
  • You are the best!!

    Jordan F
  • Royce Williams is There When You Need Him. What I like best about my agent is the good service. You protect our vehicles with good prices.

    George and Emma D
  • I want to thank Royce Williams for being my agent. I was recently involved in an accident which was the other party’s fault. Of course I felt as though I needed to talk to my agent, Royce, to know everything would be okay. After speaking with him a calmness came over me and I knew that everything would be just fine. I have referred several people in the past and I will continue to do so. Thanks for being there and the money I save is good too.

    Patricia G
  • I don't seem to be just another number. They seem very interested in helping me, and really have been. Thank you!!

    Lois K
  • Royce Williams- Thank you so much for helping me out. You are truly the best insurance agent I have ever had. I just wanted to let you know that I will always be a faithful customer of Allstate Insurance. In addition, I appreciate everything that you people have done for me. From the bottom of my heart, I thank you very much.

    Whitney D
  • All State has been my insurance company for 11 years. Over the years, I have insured my apartment, 3 different cars, my home and my life. Royce has always gone above and beyond, making me feel important and valued. Many thanks!

    Jeremy D
  • Thank you for being my agent and for all the help with my accident. They started working on my car this morning. That was quick. I appreciate you.

    Patricia G
  • Jimmy and I are more than satisfied with you, your agency, and Allstate. We have our autos, home and life insurance policies with you. We just had a wonderful claim experience. Evidently, we had some serious storm, wind and hail damage to our roof. Guess what? We now have a new roof, thanks to you and Allstate!! Thanks. We love your personal service!!!

    Gail & Jim
  • I just wanted to let you know, you are wonderful people.  Thank you for all you do for me and my family.

    Brittany C.
  • Royce, my friend.  You have ALWAYS been there for me for a lot of years now and most likely will be as long as I need insurance.  These guys fixed the window the very day it was reported to you all.  I sure thought the truck was responsibile.  Shows what I know!  Thanks for being there.

    Larry W